REFUND RETURN EXCHANGE

At Howlitee, we’re dedicated to ensuring you love your custom apparel and products. Our Refund and Return Policy is designed to make the process straightforward and customer-friendly, giving you peace of mind when shopping with us. Below, we’ve outlined everything you need to know about returns, exchanges, and refunds for products purchased on howlitee.com. Please read this policy carefully to understand your options.

Last Updated: April 11, 2025

1. Scope of This Policy

This Refund and Return Policy applies to all products sold on howlitee.com, including T-shirts, hoodies, sweatshirts, Hawaiian shirts, ugly sweaters, posters, mugs, yard signs, blankets, quilts, and other print-on-demand items in our catalog.

2. Eligibility for Returns

We want you to be thrilled with your purchase. If something isn’t right, you may request a return or exchange within 15 days from the date your order is delivered, provided the item meets the following conditions:

  • Product Condition:
    • Must be new, unused, and in its original condition.
    • Must include original tags and packaging (if applicable).
    • Must not be soiled, washed, worn, or used for any purpose.
  • Valid Reasons for Return:
    • The product does not match the description or images shown on our website (e.g., wrong design or color).
    • The product has a manufacturing defect (e.g., printing error, stitching issue).
    • The wrong product, size, or quantity was delivered.
    • The product was damaged, broken, torn, or dented during shipping.

Note: If your return request does not fall under these valid reasons (e.g., you changed your mind), we may not be able to offer a refund or exchange, but please contact us to discuss possible solutions.

3. Exceptions to Returns

To maintain fairness and clarity, the following items are not eligible for return or exchange:

  • Used or Altered Products: Items that have been worn, washed, soiled, or modified in any way.
  • Customized Products: Unless there’s a manufacturing defect, incorrect item sent, or damage during shipping, personalized designs may not be returned due to their unique nature.

If you’re unsure whether your item qualifies, reach out to our team, and we’ll guide you.

4. How to Request a Return or Exchange

Returning or exchanging a product with Howlitee is simple. Follow these steps to get started:

Step 1: Submit Your Request

  • Contact our customer support team within 15 days of receiving your order.
  • Email us at [email protected] or use the Contact Us form on our website.
  • Provide the following details:
    • Your order number.
    • A brief description of the issue (e.g., defect, wrong item).
    • Photos of the product, if applicable (e.g., showing damage or defect).
    • Whether you prefer a refund or exchange.

Step 2: We Review Your Request

  • Our team will review your submission within 1–2 business days.
  • We’ll verify if your return meets the eligibility criteria outlined above.

Step 3: Receive Return Instructions

  • If approved, we’ll email you a return shipping label (if applicable) and instructions for sending the item back to us.
  • For exchanges, we’ll guide you on selecting a replacement product.

Step 4: Ship the Item Back

  • Package the item securely in its original packaging (if possible).
  • Send it to our designated return address: 300 Delaware Ave Wilmington, DE 19801
  • Use the provided shipping label to ensure proper tracking.

Step 5: Processing Your Refund or Exchange

  • Once we receive and inspect the returned item, we’ll notify you of approval or rejection.
  • Refunds: Processed within 5 business days to your original payment method (excluding shipping fees, unless the return is due to our error).
  • Exchanges: We’ll ship your replacement item as soon as possible, subject to availability.

5. Refund and Exchange Options

We offer flexible solutions to meet your needs:

  • Refunds:
    • If approved, we’ll issue a full refund to your original payment method for the product’s cost.
    • Refunds do not include original shipping fees unless the return is due to our error (e.g., wrong item, defect, or damage).
    • Depending on your bank or payment provider, it may take an additional 3 – 10 business days for the refund to appear in your account.
  • Exchanges:
    • You may exchange for a product of equal value (e.g., same product in a different size or color).
    • If you choose a product of higher value, you’ll need to pay the price difference.
    • If the replacement is of lower value, we’ll issue a partial refund for the difference.
    • Exchanges are subject to product availability. If your desired item is out of stock, we’ll offer a refund or store credit as an alternative.
  • No Restocking Fees: We do not charge restocking fees for eligible returns or exchanges.

6. Shipping Costs for Returns

We aim to make returns hassle-free:

  • Valid Returns: If the return is due to our error (e.g., wrong product, defect, or damage during shipping), Howlitee covers the return shipping costs. We’ll provide a prepaid shipping label for your convenience.
  • Non-Valid Returns: If the return is for other reasons (e.g., buyer’s remorse, if permitted), you may be responsible for return shipping costs, unless otherwise agreed.

For exchanges, we’ll cover the cost of shipping the replacement item to you if the original issue was our fault.

7. Damaged or Defective Items

If your product arrives damaged or defective, we’re here to make it right:

  • Contact us within 15 days of delivery with photos of the issue.
  • We’ll review your case and, if approved, offer a replacement, repair, or full refund, depending on the situation.
  • Return shipping for damaged or defective items is always free.

8. International Returns

For international orders, the same 15-day return window and eligibility criteria apply. However:

  • Return shipping costs may vary depending on your location.
  • If the return is due to our error, we’ll cover reasonable return shipping costs.
  • You’re responsible for any customs fees or duties incurred during the return process.

Please contact us for specific instructions before shipping an international return.

9. Contact Us for Support

Our team is ready to assist with any questions or issues about returns, exchanges, or refunds. Reach out to us:

  • Email: [email protected]
  • Contact Form: Available on our Contact Us page
  • Phone: [Insert Howlitee Phone Number]
  • Business Hours: 8 AM – 11 PM (Monday – Sunday)

We aim to respond to all inquiries within 24–48 hours and ensure a smooth resolution.

10. General Terms

  • Policy Updates: We may update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page. We encourage you to review it before making a purchase.
  • Dispute Resolution: In the rare event of a dispute, Howlitee reserves the right to make the final decision, but we’re committed to working with you to find a fair solution.
  • Your Satisfaction Matters: If something isn’t right, let us know. We’re here to ensure you stand out with your tees and more with confidence and satisfaction.

Thank you for choosing Howlitee! We’re grateful for your trust and are here to support you every step of the way. If you have any concerns, don’t hesitate to reach out – we’ll make it right!