Billing Term Conditions

At Howlitee, we strive to make your shopping experience seamless, secure, and straightforward. Our Billing Terms and Conditions outline the payment methods we accept, how transactions are processed, and the measures we take to ensure your financial information remains safe. By making a purchase on howlitee.com, you agree to these terms. Please read them carefully to understand our billing process.

Last Updated: April 11, 2025

1. Accepted Payment Methods

To provide flexibility and convenience, Howlitee accepts payments through the following secure platforms:

  • PayPal:
    • Pay using your PayPal account for quick and secure transactions.
    • No PayPal account? You can still pay as a guest using major credit or debit cards (Visa, MasterCard, American Express, Discover, and more, depending on your region).
  • Stripe:
    • Pay directly with major credit or debit cards (Visa, MasterCard, American Express, Discover, and others, depending on your region).
    • Stripe supports additional payment methods like Apple Pay or Google Pay, where available.

All payments are processed in USD (United States Dollar), and any currency conversion fees are determined by your bank or payment provider.

2. Simple and Transparent Billing

We aim to keep our billing process clear and user-friendly:

  • Order Total: The amount you pay includes the product price, applicable taxes (if any), and shipping fees (unless free shipping applies, e.g., for orders over $100). You’ll see a detailed breakdown at checkout before confirming your payment.
  • No Hidden Fees: We won’t add unexpected charges during checkout. Any applicable taxes or shipping costs are clearly displayed.
  • Payment Confirmation: Once your payment is successfully processed, you’ll receive an order confirmation email with your purchase details.

3. Secure Payment Processing

Your security is our priority. We partner with PayPal and Stripe—industry-leading payment processors—to ensure your financial information is protected:

  • Encryption: All payment transactions are encrypted using Secure Sockets Layer (SSL) technology to prevent unauthorized access.
  • No Storage of Sensitive Data: Howlitee does not store your credit card or payment details. These are handled directly by PayPal or Stripe, which comply with PCI-DSS (Payment Card Industry Data Security Standards).
  • Fraud Prevention: Both PayPal and Stripe use advanced fraud detection tools to safeguard your transactions. We may contact you to verify your order if we detect unusual activity.

Rest assured, your payment information is handled with the highest level of care and security.

4. Payment Authorization

When you place an order:

  • Your payment method will be authorized at checkout to confirm sufficient funds or credit.
  • The actual charge is processed only when your order is confirmed and ready for production (typically within 24 hours, as outlined in our Shipping Policy).
  • If a payment fails (e.g., due to insufficient funds, an expired card, or incorrect details), we’ll notify you via email to update your payment method. Your order will remain on hold until payment is successfully processed.

5. Refunds and Disputes

Refunds are processed in accordance with our Refund and Return Policy. Key points include:

  • Refund Method: Refunds are issued to the original payment method (e.g., your PayPal account or card used via Stripe).
  • Processing Time: Approved refunds are processed within 5 business days, though it may take an additional 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.
  • Disputes: If you believe there’s an error with your billing (e.g., incorrect charge), contact us immediately at [email protected]. We’ll investigate and resolve the issue promptly. For disputes involving PayPal or Stripe, you may also contact their support teams directly, but we encourage reaching out to us first for faster assistance.

6. Taxes and Customs Fees

  • Sales Tax: Depending on your location, applicable sales taxes may be added to your order at checkout. These are calculated based on local regulations and displayed before you confirm your payment.
  • International Orders: For orders shipped outside the United States, you may be responsible for customs duties, VAT, or other import fees. These are determined by your country’s customs authorities and are not included in the order total. Howlitee does not collect or cover these fees.

7. Order Cancellations

  • You may cancel your order within 24 hours of placement (before production begins) for a full refund, as outlined in our Shipping Policy. Contact us at [email protected] to request cancellation.
  • Once production starts, cancellations may not be possible, but you can explore return or exchange options after delivery, per our Refund and Return Policy.

8. Billing Errors

If you notice an issue with your billing (e.g., double charges, incorrect amount), please let us know within 30 days of the transaction:

  • Email us at [email protected] with your order number and a description of the issue.
  • We’ll investigate and correct any errors promptly, typically within 1–3 business days.
  • If the error involves PayPal or Stripe, we’ll work with them to resolve it quickly.

9. Currency and Pricing

  • All prices on howlitee.com are listed in USD.
  • If you’re shopping from outside the United States, your bank or payment provider may apply currency conversion fees or exchange rates, which are beyond our control. Check with your provider for details.
  • Prices are subject to change without notice, but your order will be charged at the price displayed at checkout.

10. Contact Us for Billing Support

Have questions about payments, refunds, or your order? Our team is here to help:

  • Email: [email protected]
  • Contact Form: Available on our Contact Us page
  • Business Hours: 8 AM – 11 PM (Monday – Sunday)

We aim to respond to billing inquiries within 24–48 hours to ensure a smooth experience.

11. General Terms

  • Policy Updates: We may update these Billing Terms and Conditions to reflect changes in our payment processes or legal requirements. The latest version will be posted on this page, and your continued use of our website constitutes acceptance of any updates.
  • Agreement: By completing a purchase, you agree to these Billing Terms and Conditions, along with our Privacy Policy, Refund and Return Policy, and Terms of Service.
  • Dispute Resolution: In case of billing disputes, Howlitee reserves the right to make the final decision, but we’re committed to resolving issues fairly and transparently.

Thank you for choosing Howlitee! We’re proud to offer a simple, secure, and safe payment process so you can focus on standing out with your tees and more. If you need assistance, don’t hesitate to reach out – we’re here to make your experience exceptional!